Help

FAQ.

What are the delivery times?

Preparation within 24 to 48 hours. Delivery in mainland France within 3 to 5 working days on Standard (€7.99) or 1 to 2 working days on Express (€10.99), free from €99. International: €29, 3 to 5 working days.

How do returns work?

You have 14 days from receipt to return an unworn item in its original packaging. Refunds are issued within 14 days of the parcel reaching us.

How do I choose my size?

See our size guide. If you are between two sizes, take the larger one.

How should I care for my garments?

Wash at 30°C, no tumble dryer, gentle iron inside out. For technical pieces, avoid fabric softener.

Which payment methods do you accept?

Credit card (Visa, Mastercard, Amex), Apple Pay, Google Pay, PayPal. All payments are secure.

How can I contact you?

Through our contact form or by email at hello@henrilecontecollection.com. We reply within 48 working hours.